Terms & FAQ

Production Time

The production time on orders is 7 - 10 working days. We will notify you as to scheduling changes. All pieces of the order; artwork, and goods being printed must be in house 7 days before it’s shipping date.- When proofs are needed, production time will begin after proof has been approved.

Rush Orders

These orders must be pre-approved by us. For a rush charge, we will produce an order in less than normal production time. Rush charges vary depending on current work load, items involved, difficulty of artwork and production.

Terms: An initial deposit of 50% must be paid before job will be produced, and the balance paid in full on receipt. All orders must be paid COD. Other terms may be available for approved clients.

Charge Cards: We accept Master Card and Visa payments.

Artwork

Artwork will be billed at $60.00 per hour with a minimum charge of $30.00.All screens and film are the property of Fresh Ink Promotional Graphics. Art approvals for new art and changes are via email or fax.

Artwork Included in Printing Costs 1. The kind of artwork included in printing costs consist of : a. Lettering based on available fonts on our system and clipart in stock. b. Camera ready artwork / digital files ready for print, provided by the customer . (See camera ready artwork & digital files explained below.) 2. Any changes after the initial proof is provided to client, will incur an art charged based on the hourly rate of $60.00 per hour, with a minimum charge for 1/2 hours time.

Camera Ready Artwork

Refers to black and white reproduction grade copy of type, logo and imprint, ready for reproduction without the need for additional touch-up. Faxes, photocopies, business cards, letterheads etc., do not constitute camera ready artwork. These items can be used as references for creating artwork. Art charges are at a rate of $60.00 per hour.

Custom Artwork: Artwork proofs created for our customers must be SIGNED and faxed to us with approval before we proceed with production.

Digital Files

Digital files should include a hard copy or jpg for reference. - Adobe Illustrator: CS3 and earlier. - Adobe Photoshop: CS3 and earlier. 150 to 300 dpi. at actual print size. TIF, EPS and PDF files are acceptable. - PDF files. All fonts must be converted to outlines. All placed images and imported images must be embedded.- GIF, BMP and JPG files are not acceptable formats for proper print quality.