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What's Next, How Soon and How Much?

I want to place an order; what do I need to know?

Art and File FAQ

Details on the best file set up for the best print results.

Call US

Need More Help?

We can answer your questions and get you started in the right direction.


Call us at 860-656-7013


Have the following details ready when you call:

- How many pieces are you looking for, sizes and colors?
- Print color wanted on garment and location of print - front, back, sleeve etc.

- Do you need artwork, or do you have ideas for your project?
- Date when you need your custom garments.
Pricing is based on the type of garments, number of pieces, number of colors printed and number of locations being printed. (Chest Print, Back Print, Sleeve Print, etc.)

How soon can I get my order?

Production time is 7 - 10 working days. We will notify you as to scheduling changes. Artwork, and goods being printed must be in house 7 days before it's shipping date. When proofs are required, production time will begin after proof has been approved.

Rush orders? Yes.

Rush orders must be pre-approved by us, and for an added rush fee, we will produce an order in less than normal production time. Rush charges vary depending on current work load, items involved, difficulty of artwork and production. Please contact us for details.

Can I bring my own shirts in to be printed?

We no longer print on customer supplied goods. It's impossible for us to guarantee the best results on garments from outside sources. We offer a huge variety of garments, styles, brands and colors, all made especially for decorating and customizing.

Can I get just one or a few shirts printed?

Screen printing on garments is a bulk print process, therefore, we require a 12 piece minimum for this type of printing. Keep in mind that our prices are based on quantity and will drop significantly when ordering in higher quantities.


For small quantities, we do offer other services such as heat press, direct digital printing and embroidery. We can help you decide the best choices to make for your order.


A 50% deposit is required before production and the balance is payable on receipt.

We accept Master Card and Visa, cash and checks.

Who owns the prepress work?

All pre-press work including artwork, screens, film and embroidery files are the sole property of Fresh Ink LLC. All art and screen charges, where applied, are service charges that allow us to produce the job orders and are not customer purchases.


ArtworK & Design SPECS

Bring your ideas to Fresh Ink and we can make it happen. Our staff has the experience and savvy to help you make it real. With an extensive font and clip art collection, your next design can be a few clicks away from becoming a mock-up ready for print approval.

Adobe Illustrator files.  Make your artwork the size you want the print to be.
  • Native Adobe Illustrator .ai files, vector .eps and .pdf are preferred formats for screen printing.

  • Set document Color Mode to CMYK.

  • All fonts converted to outlines.

  • Images you send must be 200 - 300 dpi scaled to the size you want printed. Send them as separate files or embeded, not linked.


Images for screen printing and Photoshop files.
  • Set Color Mode to CMYK, grayscale or black and white bitmaps.

  • All images are at least 200 - 300 dpi at actual print size.

  • Save files as .eps, .pdf, .tiff or unflattened Photoshop files. Do not downsample when saving pdfs.

  • Rasterize fonts in Photoshop.

Images for banner printing and Photoshop files.
  • Set Color Mode to CMYK.

  • All images are at least 100 - 150 dpi at print size.

  • Spec black to process black or rich black.

  • Save files as .eps, .pdf, .tiff. Do not downsample when saving pdfs.

  • Provide necessary bleed in the artwork.

  • Photoshop layouts: Send unflattened files with fonts rasterized.


Do you offer a "proof" of what the layout will look like printed?

When you request a mock-up or proof of your design, we will email one for your approval before we print your order. Be sure to carefully review the graphics and proof-read for spelling and other errors.

Once you approve the artwork, Fresh Ink LLC will not be held responsible if your completed job is found to have
errors, due to spelling or other issues, when the graphics on your final product matches your customer approved art.
Customers are ultimately responsible for insuring their artwork is correct prior to order production.


Please note that when you provide your own artwork for a job, this artwork will be considered  “approved”  since we receive it from you directly.
Who owns the artwork done at Fresh Ink?

All pre-press work including artwork, screens, film and embroidery files are the sole property of Fresh Ink LLC. All art and screen charges, where applied, are service charges that allow us to produce the job orders and are not for customer purchase.


Artwork provided by Fresh Ink LLC. may be subject to licensing restrictions and therefore may not be transferable for customer use.

Artwork fees.

An additional art fee may apply in order to Prepare Your Art for Printing, at the rate of $80 per hour. Customer supplied art we receive is not always in good form for printing. This is a case for clean-up or re-creation. We will notify you if this applies to your order.


** These file set-up requirements are important to acheive the best print results.


We cannot guarantee print quality unless guidelines are used for digital file set-up.

If you are unfamiliar with file set-up, or the terminology here, please call us and we can create your files for print.


*** For some reason, should you decide to proceed without preparing digital files as requested,  you may receive unexpected print results.


We are not responsible for poor print quality, using digital files not created at Fresh Ink.

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